Customer Service

Shipping & Returns

When will I receive my order? 

In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend on product availability and selected shipping method.

When will I receive a product if it's on backorder? 

The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment.

How much is shipping and handling for my order? 

For personal orders shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service.

Can products be shipped to PO Box addresses? 

We do not currently ship to P.O. Boxes.

Will I be charged sales tax?

In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. MRC Global Logo Store currently collects sales tax in the following states: AL, CA, DC, FL, GA, IL, IN, KY, MD, NJ, NY, NC, NV, PA, SC, TN, VA, WA, and WV


Backorder Items

What is the policy for backorders?

Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. If a negative number is showing on the site for inventory, it reflects a backorder status and you may continue to order this item but understand that it will be backordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 2-4 weeks. 


On Demand Items 

What is the policy for on demand items? 

On demand items ship directly from the vendor. Please allow additional time for delivery. Also, please note that there is a minimum order value for all on demand items. 

Uniform Store Items

What is the policy for uniform store items? 

The MRC Global Uniform Store will be collecting orders from September 10th to October 10th. Please be aware that all items on the Uniform Store are pre order items. All pre order items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers, which will occur after the ordering period is complete. Please allow an additional 4 weeks for shipping. All Uniform Store orders will be placed using branch numbers and will be shipped to corporate locations. 

Privacy Policy

Is my personal information collected?  

We automatically track your Internet domain address, other identifiers, location, and your use of this website, and analyze this data for trends and statistics. We also maintain a record of your online purchases. At times (e.g., when you purchase a product, register an account, and password) we may ask you to provide certain information about yourself, including your name, address, shipping address, telephone number, e-mail address, and credit card information. Whether or not you provide such information is completely your own choice. But, if you choose not to provide such information, you may be unable to use this website or make online purchases.

How will my personal information be used? 

We use the information that you provide and that we collect automatically for internal business purposes, such as confirming and tracking your order, fraud prevention activities, analyzing trends and statistics, informing you of new products, marketing special offers, requesting reviews, and providing you with other information from and about us. We may contract with companies or persons to provide certain services such as payment processing, order processing, tax calculation, fulfillment, shipping, data management, marketing, advertising, and other services. We provide such companies or persons with the information needed for them to perform these services, which may include your personal information. Such information may be transmitted outside the United States, European Union, and other countries and regions. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to us, our customers, our suppliers, or our service providers. We may also disclose your personally identifiable information when we believe the laws require it or when requested by governmental authorities.

Please note that we operate this website on behalf of MRC Global which is identified on the website by its logo, branding, or other indications. We will disclose the information that you provide and that we collect automatically to MRC Global, and we have no control over how MRC Global may use that information. However, you may have a separate relationship with MRC Global, such as an employment agreement or policy, which may require that you comply with MRC Global’ s requirements regarding your use of this website.

How do I change or update my personal information?

If you would like to update or correct your e-mail address, street address, or other personal information with us, please do so by accessing your account information on our homepage. In addition, when you purchase from us through our website, we may need to contact you via telephone, facsimile, e-mail or mail to review questions or issues specific to your order, or to notify you of product availability, special offers, review requests, and other communications, even if you have opted to not receive communications from us. We may use “auto-responders” and other technologies to automatically contact you.

What is your policy on minors purchasing from the website? 

Our website is a general audience website for MRC Global approved users only. We do not knowingly accept personal information from any child under 18 years of age. If we are notified that a child has registered an account and password with us, we will remove the information associated with that account and password. We urge parents and guardians to participate in their children's online activities and supervise children's access to the web. If you are under 18 years of age, you are not given permission to use this website or make any purchases from us.

How are cookies used on the website?

Our website uses technologies such as cookies to automatically identify our visitors and track their use of our website and the Internet generally. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies and other technologies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to this website, process your order, record your purchases, display advertisements, or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also generally remove cookies from your computer. There are resources on the Internet that can provide you with additional information about cookies and how to block or remove them from your computer.

How is secure is the website?

We use security tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot assure or warrant the security of any information you transmit to or from our website and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to protect its security on our systems. We urge you to keep your account and password in a safe place and not to divulge it to anyone. Remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Our website may contain links to websites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.


Protecting Your Data

How do you protect data?

MRC Global cares about the proper use and protection of your personal information. For more details, please read the store's Privacy Policy.


Returns Questions

What is your returns policy?

Please note that returns and exchanges are not permitted for custom decorated on-demand merchandise, or uniform store orders. Unwashed, unworn, or defective merchandise may be returned within 30 days from the date of purchase with an original receipt. To return, please include the original packing slip and circle the item(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address. Return the package to:

ATTN: RETURNS DEPARTMENT
Robertson Marketing Group
359 Kesler Mill Rd
Salem, VA 24153


Ordering

May I place an order via telephone or e-mail? 

We ask and encourage you to place your order online at mrcglobalsupport@robertsonmarketing.com.  We are also available Monday - Friday from 8:00 AM to 8:00 PM EST at 1.888.287.3115 (in the U.S.).

How can I track my order? 

If you have placed an order, you may check the status on "My Account" page once you are logged into the site.

May I make changes to my order? 

You may contact customer service at mrcglobalsupport@robertsonmarketing.com or call 1.888.287.3115 to determine if your order can be changed prior to order processing and shipment.

May I cancel my order? 

Order processing begins after you click on the submit button, therefore, it may not be possible to cancel your order. Please contact customer service at mrcglobalsupport@robertsonmarketing.com or call 1.888.287.3115 for assistance and if your order cannot be canceled, you may return it.

May I purchase a Gift Card or Certificate? 

No. At this time gift certificates are not available for purchase.


Payment Methods

What payment methods are accepted on the store? 

The MRC Global Store accepts the following method of payments:

•Visa

•MasterCard

•American Express

•Discover

•Cost Center Codes

We are unable to accept checks, cash, or bank transfers.


MRC Global Merchandise

How can I purchase an item not offered in the MRC Global Store (e.g., different color, etc.) or place a special order? 

There is a custom order inquiry form on the site. You may find the link in the footer or on various banner ads rotating throughout the site. You may also send an email to mrcglobalsupport@robertsonmarketing.com or call 1.888.287.3115 between the hours of 8:00 AM and 8:00 PM EST to speak with a customer service representative.

Shipping Information

How soon will my order be shipped?

Our goal is 100% accuracy on quantity and timelines for all shipments. RMG processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Rush orders are shipped same day provided they are transmitted before 3:00 PM EST.

All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. If you have questions, there is a customer service number listed on the packing slip.

Proposition 65 Notice

Products being shipped to California will contain a notification sticker identifying that an item or items in the package have been identified by the state of California to cause cancer, birth defects, or other reproductive harm.

About Robertson Marketing

The merchandise and services provided on this site are produced and managed by Robertson Marketing, MRC Global’ s branded merchandise partner. The Robertson Marketing team sources, decorates, and fulfills quality merchandise from its headquarters and main warehouse in Salem, Virginia, USA. We have our own in-house teams to build and manage the websites, offer creative agency services, and provide excellent customer service for all our corporate programs. Robertson Marketing can provide special order merchandise to meet the needs of your event or initiative. To inquire, or to provide feedback on this site, please contact us at mrcglobalsupport@robertsonmarketing.com

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